Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.
In Order to Qualify:
- Your item must be unused and in the same condition that you received it.
- Your item must also be in the original packaging. (It’s ok if the packaging has been opened.)
Certain items are non-refundable, such as any item that has been custom ordered. Please contact us with any specific questions regarding returns of your custom order.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds
If you haven’t received a refund within 10 business days, please contact us at [email protected].
Exchanges
We don’t currently offer exchanges, but if you have any questions about exchanging for the same item, please contact us at [email protected].
All of our items are handmade, so please allow for minor variations.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning items over $50, you may consider using a trackable shipping service or purchasing shipping insurance.
Need more info?
Contact us at [email protected] for questions related to refunds and returns.